Summary
- Kenya Airways’ customers lost Sh4.48 billion last year after they failed to show up for their flights, leaving them with expired tickets.
- Myriad lockdowns and travel restrictions have been a major reason many people have missed or snubbed their flights since the outbreak of the Covid-19 pandemic in early 2020.
- Losses for KQ customers would have been higher had the airline not made a decision to prolong the period during which customers can utilize their tickets.