According to the Bureau of Labor Statistics Employer-Related Workplace Injuries and Illnesses News Release, which was published on November 4, 2020, the total number of injuries per 100 full-time employees remained unchanged at 2.8 million from a year earlier. Accidents and injuries do happen, but the general goal is to limit the number of injuries and keep employees as safe as possible. in case of injury Does There is a process that is followed, and filing a workers compensation claim is usually an early part of that process.
There are companies that have unique medical management programs to offer services to insurance carriers. Central Insurance, for example, partners with a company to offer its policyholders a useful service called a nurse hotline.
The Nurse Hotline is a modern solution to the first report of a work-related injury, providing telephonic nurse triage for all workplace injuries. This allows claims to be opened within minutes of their occurrence and injured workers directed immediately to an appropriate medical facility for their treatment. Additional benefits of this program include:
- Receive 24/7 medical advice from Registered Nurses (RNs) for workplace accidents.
- There is little time that employees are out of work.
- Reduction in claim costs with the use of urgent care facilities in place of emergency rooms.
- More appropriate treatment due to home care recommendations.
Here are some frequently asked questions about the Nurse Hotline Program:
So how does this program work?
When a workplace injury occurs, the injured employee and their supervisor call the designated nurse hotline number to report the claim and are immediately connected to an RN. The RN will direct the injured worker to an appropriate medical facility if additional medical treatment is required. Additionally, the RN will provide medical care with the injured employee’s paperwork as they anticipate the patient’s arrival. As always, if this is a life-threatening injury, 911 should be contacted straight away.
Who should the nurse talk to?
If possible, the nurse will have to speak directly to the employee who has suffered the injury. As part of the medical examination process, the nurse will ask individualized, medically directed questions, including past medical history, any current medical problems and medications, allergies, and the patient’s perception of their own symptoms.
What if the employee is seriously injured?
This service is designed to assist with injuries that are not life, limb or vision threatening. If the employee has a serious injury that requires emergency medical services, 911 or the local EMS number should be called.
What do RNs do?
RNs assist in determining the recommended course of action for appropriate care to injured employees and ensure early intervention to initiate return to work. This professional nurse hotline service provides answers to questions asked by injured employees, guiding them to the appropriate level of care for their medical issues.
What type of nurses will answer the phone?
The Nurse Hotline is staffed by experienced, registered nurses. Nurses have additional training in answering calls specifically related to injuries in the workplace.
Will we have enough nurses to answer all our calls?
Yes absolutely! The call center strives for an average answer speed of 30 seconds or less. If there is a hold time it will be a very rare event.
What languages are available through the Nurse Hotline?
Spanish is available 24 hours a day. If the Spanish speaking RN is on another call, the language line will be used. In addition, the language line is available for any other language at any time.
How long will the call take?
Average call time is around 18 minutes, but each call is unique to the situation. While nurses are trained in managing the call process, their priority is to provide the employee with all the information needed to fully understand the recommended course of action and/or self-care instructions.
What If the injured employee is a minor?
The nurse will ask if a parent or guardian is available to attend the call. If a parent or guardian is not available, the nurse will continue the triage process.
Can staff call the nurse back if they have additional questions or symptoms?
Yes. It is encouraged. Many times, a patient will have a question after following a nurse’s recommendation and/or before the first appointment with an approved panel physician. During the triage process, the nurse will ask the employee for permission to call back and collect the appropriate contact information, if needed. For all urgent, emergent and self-care calls where a change in status is expected, the nurse will attempt to complete a callback.
Will the nurse complete the injury report?
Yes, the nurse will obtain the necessary information to complete the injury report. After the call, this injury report will be sent to the dedicated delivery log.
If the injured employee does not want to be called, should the supervisor call the nurse hotline and report the injury?
Yes. Again, calling the nurse hotline is the method employers use to report work-related injuries to the Workers’ Compensation Administrator. Although it is not necessary to speak to the nurse, the claim may be reported to the First Report of Injury customer service representative. The supervisor should provide the available information.
Contacting the nurse hotline is the preferred method for an employer and an injured employee to report a workplace injury. The service is available 24 hours a day, 7 days a week and 365 days a year and will save the injured employee and the insured valuable time and money. Contact your free agent to see if your workers compensation policy covers a nurse hotline service!
The information above is of a general nature and your policy and coverage provided may differ from the examples provided. Please read your policy thoroughly to determine the actual coverage available.
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