May 9, 2021

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Artificial Cream or Artificial Intelligence?

Last month, TSG provided an opportunity for technology professionals in the housing sector to complement their lunch cream buns with a slice of Microsoft Artificial Intelligence (AI) through a lunch session and find out.

As early as 2019, TSG shares the progress of Microsoft’s AI (formerly code code Cortex) developments in the document / file content data retrieval, emotion analysis and form processing sectors. The good news is that these tools are in General Availability and can be added to your Microsoft 365 environment.

Microsoft AI technologies are available from many services including SharePoint, Power Platform and Azure; our lunch and learned focused on what Satya would describe as “citizen developer” options on SharePoint and Power Platforms, similar to SharePoint Syntex and Power Platform AI Builder.

Both Syntex and AI Builder use a similar approach to creating solutions and start by creating a model that, using sample documents (e.g. gas, legionella, lift etc.), trains the AI ​​engine to identify the format and data for retrieval. Where Syntex is limited to documents, the AI ​​builder allows a wider range of formats to be processed, such as images, forms (invoices, credit notes etc.), and advanced data retrieval such as translation of text, sentiment analysis, image object detection and prediction. Syntex and AI Builder provide a platform that Business Analysts and Process Owners can use to transform document / form processing and drive compliance and management.

Cake icing is what post processing with extracted data can achieve. A good example is the big 6 asset compliance certificates / reports – imagine that FULL documents can be processed through AI models, which will return those with low provider confidence ratings, if where those with acceptable confidence ratings move into the process stage.

The extracted data can be applied as metadata to SharePoint documents, or alternatively by using Power Automate features or data that can be written to a database, other Microsoft solutions such as D365 and Dataverse or even triggers an RPA (Robotic Process Automation) process to update existing HMS, Asset or Compliance applications.

Although the lunch and study session focused on the big 6 compliance documents there were additional opportunities in the back office, for example employee contracts, supplier contracts, invoices etc.

If you missed the session and would like to see what was discussed, or would like more information about the AI ​​tools available in Microsoft 365 through a 1-on-1 session, please feel free to get in touch by email to info@tsg.com.