Home Uncategorized Customers sent the same alert email 25 times in 40 minutes •...

Customers sent the same alert email 25 times in 40 minutes • Register

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IBM Cloud is having another challenging day, this time giving customers 20 or more times about upcoming maintenance work — and even for those who don’t use services that are soon to be patched.

Big Blue’s Boo-Boo resulted in customers receiving 25 copies of the same email in 40 minutes. Ironically, the following maintenance advice, due to take place on June 16 and 17, suggested: “With these changes the IBM cloud infrastructure will be more resilient in the case of unexpected component failures.”

The mailstorm didn’t go down well.

IBM identified the mail as a severity-two event, a grade below SNAFU that renders critical infrastructure unavailable.

IBM’s follow-up notification said, “Pego customers who have opted out of receiving maintenance email notifications have received an excessive number of emails during this period.” “The issue has been resolved and the service is running normally. We apologize for the inconvenience.”

At least the IBM Cloud remains accessible to users, which it hasn’t. many serious incidents Who has hit Big Blue since early April. The latest incident, a 39-minute period during which customers could not log into IBM Cloud, hit on May 31, and affected customers in North America, Europe and Asia Pacific.

Thankfully, IBM’s mail addresses come from no-reply@cloud.ibm.com, preventing the possibility of a north-all storm to match the massive maintenance missiles. ®

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