Glasgow call center firm agrees to pay thousands under minimum wage

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A call center firm with a large Glasgow operation pays thousands of employees below minimum wage.

Outsourcing giant Capita, which employs workers at Finnieston’s Skypark, has paid hundreds of pounds each of its underpaid staff over the past six years.

In a letter that appears to have gone to several thousand people, including hundreds of workers and ex-employees at the Glasgow operation, Capita said underpayment was found during the minimum wage compliance review.

“During the time you worked with the person, your salary fell below the National Minimum Wage due to a small number of technical issues,” it said.

He said the review looked at deductions for salary sacrifice, for example, for childcare vouchers, additional days of annual leave purchases, and a work cycle schedule, and a system for tracking login and logout times.

The underpayment period covers six years, from 2015 to 2021.

Capita said she now pays the Real Life Wage of £9.50 per hour, which is higher than the Government National Minimum Wage of £8.91 for those aged 23 and over.

Through its Chief People Officer, the firm apologized to those affected and said it was addressing “technical issues” that had led to staff being paid less than the National Minimum Wage.

Workers and former staff have received letters this week reporting their mistakes.

Sean Clerkin, a former Capita employee who received the letter and was reimbursed for missing payments, said it was a “shame”.

He said: “Up to 1,000 people have worked for Capita in Glasgow, where this company has a £93m contract with John Lewis.

“It is a scandal for us that this low wage is below the National Minimum Wage and for years we are told years later.

“This was a blatant exploitation of workers by a large multinational corporation and Capita should be fined for breaking the law. “It is a national disgrace that this is happening in the 21st century.”

Capita apologized to each employee individually and said the problem was caused by unintentional technical issues that had been resolved.

A spokesperson for Capita said: “The vast majority of these underpayments are historical and relate to a small number of unintentional, technical issues.

“However, we regret the impact this has had on current and former Capita colleagues; and they rectify the situation and pay those affected what they owe.

“Since April 2020, Capita has been paying all UK workers the Real Living Wage, which is at a minimum significantly higher than the National Minimum Wage.”

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