It can be difficult to get your complaint heard and even more difficult to get it resolved. Below, we explain everything you need to know to effectively file a complaint with IT, including relevant addresses, social media pages, and general manager details.
For those who have a complaint against IT, we’ve listed below everything you need to know to get your complaint heard and resolved.
How to complain directly to IT
BT’s customer service team is on 0800 432 0137. You can also complain at online chat or e-form Here – you will need your customer account number.
Alternatively, customers can write to: IT Correspondence Center, Providence Row, Durham, DH98 1BT.
Sending a “private and confidential” letter to the CEO used to be an effective way to resolve complaints, but it’s less successful now that many people do it. However, it may be helpful to contact the BT Group CEO via email.