Cirrus Response is a cloud contact center solution provider, delivering a seamless omnichannel experience for customers and agents. Our technology works by integrating communications across multiple channels, including voice, video, email, messaging and social media – achieving a single customer view.
Through a cloud infrastructure, Cirrus operates on a real-time basis with unlimited scalability and the highest level of stability and security. Our open, expandable platform allows us to integrate and innovate quickly, supporting the requirements of organizations in all sectors, regardless of location or complexity.
Cirrus provides a 99.999%service level guarantee; and the Cirrus Cloud service has achieved 100% service uptime since January 2014. I am proud of our reputation that we are the most robust contact center platform on the market, and we have specifically built our infrastructure to deliver 24 /7 operations that require ‘always on’ service. Our solution is designed to be highly scalable, stable and secure – virtually indestructible. Cirrus also guarantees a Recovery Time Objective (RTO) of 60 seconds and a Recovery Point Objective (RPO) of 60 seconds.
In March 2019 we adopted an exclusive channel sales strategy, working with a number of trusted resellers in the technology space. We are passionate about partnering with ambitious companies and strive to help their customers achieve a flawless customer experience.
How did you come up with the idea for the company?
Working in the contact center space for many years and eventually as Operations Director at an out-sourced contact center, I recognized the growing need for a seamless solution that would enhance the agent experience and help them work smarter, achieved a step-change in the customer experience
Back in 2008 while with my old employer, the technology that supports the contact center was nearing the end of its life and needed to be replaced. I therefore took on the task of involving around 16 different CCaaS providers to find the best vendor for our needs. However, no one can fully fulfill all the functions required.
So, I decided to build my own solution, combining all the necessary components, extracting the best pieces from other solutions and implementing some new functions. Once live, we started to get fantastic customer feedback and we quickly realized we had created a unique proposal with the potential to redefine how contact centers are managed in the future. And so, Cirrus was born.
We come from a contact center background and continue to be, industry enthusiastic and partnering with customers with a mindset to offer a service that enhances the customer experience and communicates with customers, in the way desired they socialize.
What advice would you give to other aspiring entrepreneurs?
Starting in any industry brings challenges, and one thing we did at Cirrus that really helped us to stay on track, face our biggest competition and build a reputable company, was focus on culture. of the company.
Therefore, my advice to other entrepreneurs is to stay honest and focused on your business goals and try to build the best team around you. In the early days especially, it is important that your team understands your vision, has a strong work ethic but most importantly, brings their own ideas and opinions to the table.
What can we expect to see from Cirrus in the future?
We started 2021 with a bang, announcing a million-pound investment with the BGF embarking on to support our next phase of development. It’s been a very exciting time for Cirrus and we’ve already started to raise the business to major human hires and we’re focused on creating our new market -leading technologies.
The need to advance contact center tech was exacerbated in 2020, due to the pandemic. Like most contact center agents adapted to working remotely, specific apps like Microsoft Teams have become central to running businesses. Our partners called for a highly flexible solution that could join the front office to the back office, to address customer need – an integrated contact center solution within Teams. We, therefore, have dedicated time and resources to ensure that this technology space is filled with adaptable solutions that overlay customers ’existing technologies, empowering agents in their day-to-day work day.
As we emerge pandemic to this digital transformation, we are looking forward to the technologies of the future and to the pioneering expertise of our team, offering a range of compelling solutions to partners and their customers.
I am proud of the culture we have created here at Cirrus reflected in our Glassdoor score of 4.9 / 5. Our diverse and inclusive team is driven by a passion for teamwork, success and innovation and the team remains committed to helping those customers achieve client business outcomes.