A preliminary investigation by telecoms regulator, Ofcom, found today “reasonable basis to believe“That Sky UK (Sky TV, Sky Broadband) may be in breach of consumer protection policies in its apparent refusal to issue contract termination notices to Pay TV customers.
The regulator’s End-of-Contract Notifications The system (ECN) requires all fixed broadband, mobile, home phone and pay TV providers to issue such notices to existing subscribers at the end of their term (sent by text, email or letter) . The move is intended to help address the so -called “penalty of loyalty”By keeping customers informed about the best deals and encouraging the move.
Said an Statement of Ofcom:
“We have temporarily learned that as a provider of pay TV services delivered through the satellite distribution network, Sky provides an electronic communications service. Consequently, we are temporarily considering that Sky is a Regulated Provider. which is within the meaning of GC C1.10 and is required to comply with that condition with respect to paid TV services. “
Sky has the opportunity to make representations to Ofcom regarding the matters contained in the Notice before Ofcom makes a final decision pursuant to section 96C of the Act.
“We aim to reach our final decision in this case of end of summer 2021 and our findings will be published accordingly, ”the statement concluded.
Said Ernest Doku, tech expert at Uswitch.com:
“Sky and Ofcom have been at loggerheads for more than a year about whether pay TV services need to comply with policies regarding contract termination notices.
“Contract termination notices are intended to put more power in the hands of consumers and help make informed decisions about whether their current plan is the best value for them.”
“After an investigation, Ofcom temporarily found that pay TV was covered by these regulations, and that Sky may have violated the rules for a year by not providing customers with these notices.
“A final decision won’t be made until the end of the summer, but the decision could affect thousands of consumers who use pay-TV services like Sky.
“In the meantime, don’t wait for an end-of-contract letter to come down your door if you know you’re not in the contract. Go online now and start researching what deals are available, even if they include your current provider. “
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