MINNEAPOLIS (WCCO) — Ticketing site StubHub will pay nearly $2 million to 5,500 customers with ties to Minnesota following a settlement stemming from the company’s refusal to issue refunds for events canceled due to the pandemic.
Attorney General Keith Ellison’s office announced on Thursday the $1.87 million settlement that is part of an investigation involving nine other states.
According to Ellison’s office, StubHub’s “FanProtect Guarantee” offered full refunds for canceled events, but when COVID-19 hit the company stopped fulfilling that guarantee, instead offering customers account credits worth 120% of their purchases.
“The COVID-19 pandemic is not an excuse to stop refunds,” Ellison said in a statement. “This agreement ensures that StubHub complies with its refund policies both now and in the future:
$1.87 million will go to customers living in Minnesota or purchasing tickets to events in the state.
StubHub also agreed not to change its refund policies for purchased tickets and “process refund requests promptly” unless a customer gives permission.
Customers who believe they deserve a refund can contact StubHub at 866-788-2482 or Ellison’s office at 651-296-3353 or 800-657-3787.