(WSVN) – A man is deaf, but one of the great pleasures of his life was watching television. He was taken, and he couldn’t take it back, so he turned to Help Me Howard with Patrick Fraser.
Look around, you can see your TV, you can hear it.
What gift does Charles not have…
Charles Faust, loves his cable TV: “I’ve always been deaf and I’ve always had hearing problems.”
Throughout his life, Charles adjusted, had a family and was able to find work until he was older, and his doctor said he was not safe at work.
Charles Faust: “My primary doctor stopped me from working. Very dangerous because I have poor hearing.”
Charles now lives alone, where he likes to cook.
What he really loves is watching TV.
Charles Faust: “I watch Channel 7 news, and I watch Deco Drive because I love these two beautiful women.”
And if the game is on, it’s there.
Charles Faust: “That’s my type and basketball. I love D-Wade, LeBron James.”
Patrick Fraser: “You know, that’s the first time you’ve smiled, talking about sports.”
Charles Faust: “I’m always smiling.”
But soon, Charles wouldn’t be happy as his cable bill – $149 a month plus taxes – had risen to $651.
Charles Faust: “I stopped paying bills because I don’t get that much money. I’m not working.”
Charles was able to scrape the money together to reduce the bill to $273, but when he couldn’t pay it, his cable was cut, and his TV went dark.
Patrick Fraser: “So, you don’t have $273 to pay that cable bill?”
Charles Faust: “No, sir.”
Charles tried to talk Comcast into getting some work done. he could not.
Charles Faust: “‘Hello, how are you?’ And she hangs up. I’m like, ‘What’s up?'”
Patrick Fraser: “I don’t think you can hear them.”
Charles Faust: “I don’t know. I haven’t even heard them.”
No cable TV, no sports, and that smile of Charles was erased.
Charles Faust: “I couldn’t see anything I’d love to see, you know?”
Charles contacted me for help finding a way to work something out with Comcast on a $273 bill to get his cable back on.
Charles Faust: “Comcast is the best for me because, like I said, they know me very well.”
When I spoke to Comcast spokeswoman Mindy Kramer and explained the problem, the response was amazing.
Within minutes, Charles had messaged me. Comcast had rolled back its cable.
Charles Faust: “I start crying because I was so blessed.”
Comcast gave Charles until June 6 to pay his $273 cable bill.
We’re going to work with him to find a way to do that, and Comcast was able to give him a $20 discount as well as help him qualify for the $50 broadband benefit. The bill is expected to be reduced from $146 to $76 a month, which Charles can afford.
Charles Faust: “Very happy, very happy.”
Needless to say, when we left, the smile that Charles gets when he watches the game was smiling.
Charles Faust: “I am very happy. I’m so lucky to be here and just smile.”
Patrick Fraser: “What a smile, that’s your sporting smile!”
Some days when you go home, you realize that we are so lucky to be able to do what we do and be able to help people. That’s cool, and we’re trying to find money to help Charles pay that $273 cable bill.
Now, if you have Comcast and your hearing isn’t good, we have a link for that, and no matter who you get your internet from, you may be eligible for that $50 per month discount. . Links to both are below.
Feeling disconnected because of a problem? Don’t be far turn to us. We will hear you loud and clear.
To help with disability issues:
Comcast’s Accessibility Support Center for customers with disabilities is available seven days a week between 8:00 a.m. and 10:30 p.m. EST. Learn what types of problems they can help you with and how to approach them.
You can also get help and support online xfinity.com/accessibilitysupport.
Comcast customer service supports TTY/TDD. Call 711 for customer service if you are deaf, hard of hearing or have a hearing or speech impairment.
Have a question or problem regarding closed captioning? Email Xfinity at firstname.lastname@example.org Or call us at 1-855-270-0379.
Xfinity’s response to the Coronavirus (COVID-19):
We know that connectivity matters more than ever as millions of people across the country rely on their Xfinity services to stay connected to work, school and their families. We are making every effort to provide the most accessible and reliable Internet experience possible.
Xfinity’s ASL Now customer service agents are here to support you with any questions you may have about your Xfinity Internet and Internet Essentials service and billing in the meantime. Additionally, for low-income families, we are providing 60 days of Complimentary Internet Essentials Low Cost Internet Service. Leam more internetessentials.com.
For more information about the accessibility options already available with our Xfinity products and services and to learn how they can help you navigate your Internet and entertainment experience with ease, visit xfinity.com/accessibility.
And for an overview of what we’re doing for our Xfinity customers during the coronavirus pandemic, visit xfinity.com/prepare.
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