Three Mobile networks cause UK users to be unable to make or receive calls

Author: | Posted in UK No comments

THREE mobile networks are down for users across the country.

Issues have been reported by hundreds of customers. down sensor.

It looks like a few places will be affected by the outage.

one

It looks like a few places will be affected by the outage.Credit: Downdetector

Three customers reported that they were unable to make or receive calls.

“Can’t make or receive calls, phone disconnects as soon as the number is dialed,” said one user.

The problems seem to have started around 8 am this morning (Thursday 14 October).

Locations affected include London, Manchester and Glasgow, according to Downdector.

A Three spokesperson said: “Three is currently experiencing technical issues with some calls.

“Our engineers are currently working on the issue to fix it as soon as possible.

“Please accept our apologies for the inconvenience.”

It appears that around 30% of calls are affected by issues. Calls to emergency services may continue despite the interruption.

there are three status checker It can be used to check for network related problems in your area.

A message for customers with a London postcode said Three had “resolved an issue with our network in this area.”

“We’re sorry for any disruption you’ve experienced. Our engineers are working on nearby poles, which means the rest of our network is handling more traffic than usual.”

Three of them have around 10 million customers in the UK.

It comes as a deduction Instagram crashed AGAIN for users and just days after Facebook and Snapchat were interrupted.

Can I get compensation if my mobile network goes down?

If you are experiencing problems with your internet, call or mobile services, right to compensation.

Internet companies typically pay £8 for each person who says their broadband and phone service isn’t repaired after two full days of downtime.

This is usually automatic, but regulator Ofcom said firms do not currently have to pay compensation due to the coronavirus outbreak.

If you are a mobile customer and are experiencing a lack of service, you may be eligible for a refund or account credit, depending on the situation.

If you are without service for an extended period of time, you may be entitled to leave without pay.

if you still want Report to Three Mobile You can contact the company about a problem by phone, over the internet or through a branch.

You can also talk to Three Mobile through the live chat service in the app.

If, after eight weeks, your issue is still unresolved, you can file a complaint with an independent Alternative Dispute Resolution (ADR) plan.

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