Verizon said its network is fully restored and is returning cell phone service to customers across the country after an outage on Monday left many people unable to make or receive calls for much of the day.
People across the country said their phones had no service except for SOS mode, which means their phones are having trouble connecting to a wireless network. However, when a phone is in SOS mode, it can still make emergency calls, such as 911, by connecting to other carriers, according to to Apple.
The outage began shortly after 9 a.m. ET on Monday and lasted into the evening. As of 8 p.m., Verizon told CBS MoneyWatch that its engineers had fully restored the network after an “outage that affected some customers.”
“Service has returned to normal levels,” the spokesperson said.
What if your phone is still in SOS mode?
Verizon said people who still have problems connecting to its network should restart their mobile device.
People with iPhones can also try to reconnect to their cellular network by going to Settings, turning on “Airplane Mode” for at least 15 seconds, then turning Airplane Mode off, according to Apple.
“We know how much people trust Verizon and apologize for any inconvenience. We appreciate your patience,” Verizon said.