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Works at Trupanion. A Day in the Life on the Trupanion Member Experience Team


Here trupanianOur team is passionate about pets. They are inspired every day by our members and their cats and dogs. For this installment of Working at Trupanion, we sat down with the Trupanion Bilingual Member Experience Coordinator to learn more about what it’s like to work from home in customer service for a leader in the pet health industry.

Work from home in customer service, help cats and dogs

Find out what it's like to work from home in customer service at Trupanion, which helps cats and dogs every day.
Trupanion team member Nacho enjoys playing

Current role in Trupanion

Bilingual Member Experience Coordinator – Spanish.

How did your career journey at Trupanion begin?

I started as a bilingual member experience specialist in the Contact Center to help provide customer service and Spanish enrollment.

What does an average day in your role look like?

My role is focused on supporting our bilingual team members who support our Spanish speaking members and finding solutions that will create a better experience for our members. I also join the DEI Council which strives to provide Trupanion feedback and raise awareness of the various activities and situations affecting our company and employees.

What do you love about working at Trupanion?

Innovation and openness improve as we grow and develop, supporting our current team members.

What is your favorite part of your day?

watching everything when we were in the office dog… now that we DistantIt is working on projects with other departments and hearing from other team members.

What inspires the work you do?

It is believing in our product and service. Plus, just knowing that we can help families everywhere spend more time with their pets – that’s what motivates me.

What do you love most about your team?

The dedication of our team members to support our members. My coworkers and management make me feel supported and directed throughout my work week.

What do you want people to know about working at Trupanion?

We as a company stand for something that truly helps people and pets and it is something that we take pride in the work we do every day.

Work from home in customer service to help pets get the medical care they need

Whether you’re helping team members, collaborating on projects, or checking in with your team and their pets, every day is always a chance to inspire and make an impact.

Thanks to Eduardo for sharing your team member experience with us!

Read more about our team members Works at Trupanion. A Day in the Life of the Trupanion Analytics Team

About the Author

Disclaimer: The opinions expressed within this article are the personal opinions of the author. The facts and opinions appearing in the article do not reflect the views of knews.uk and knews.uk does not assume any responsibility or liability for the same.

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