Here trupanianOur team is passionate about pets. They are inspired every day by our members and their cats and dogs. For this installment of Working at Trupanion, we sat down with the Trupanion Bilingual Member Experience Coordinator to learn more about what it’s like to work from home in customer service for a leader in the pet health industry.
Work from home in customer service, help cats and dogs
Current role in Trupanion
Bilingual Member Experience Coordinator – Spanish.
How did your career journey at Trupanion begin?
I started as a bilingual member experience specialist in the Contact Center to help provide customer service and Spanish enrollment.
What does an average day in your role look like?
My role is focused on supporting our bilingual team members who support our Spanish speaking members and finding solutions that will create a better experience for our members. I also join the DEI Council which strives to provide Trupanion feedback and raise awareness of the various activities and situations affecting our company and employees.
What do you love about working at Trupanion?
Innovation and openness improve as we grow and develop, supporting our current team members.
What is your favorite part of your day?
What inspires the work you do?
It is believing in our product and service. Plus, just knowing that we can help families everywhere spend more time with their pets – that’s what motivates me.
What do you love most about your team?
The dedication of our team members to support our members. My coworkers and management make me feel supported and directed throughout my work week.
What do you want people to know about working at Trupanion?
We as a company stand for something that truly helps people and pets and it is something that we take pride in the work we do every day.
Work from home in customer service to help pets get the medical care they need
Whether you’re helping team members, collaborating on projects, or checking in with your team and their pets, every day is always a chance to inspire and make an impact.
Thanks to Eduardo for sharing your team member experience with us!
Read more about our team members Works at Trupanion. A Day in the Life of the Trupanion Analytics Team
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